Tickets for most of Phish’s summer tour went onsale this weekend through livenation.com’s brand new ticketing system and by all accounts the process was a disaster. Many fans were able to put tickets into their virtual shopping carts only to be kicked out before being able to complete their purchases. The band has remained quiet about the situation until this afternoon.
They’ve just posted the following apology on Phish.com…
We have heard from many fans regarding this past weekend’s onsales, particularly the shows that went on sale via Live Nation’s website. Many of you experienced extremely long wait times, error messages, and quite simply, an inability to get through and purchase tickets. Clearly, the system was unable to handle the extraordinary demand. We’re very sensitive to making the process of getting Phish tickets as straightforward as possible. We apologize for any inconvenience and thank you for your continued support and patience.
Have you ever heard the phrase “Better the devil you know than the devil you don’t know?” Ticketmaster knows how to sell tickets and the past few days have taught us that the newbs at Live Nation have a lot to learn about the business. Hopefully the massive demand and slew of issues with the onsales haven’t shut out too many of the band’s loyal fans.
- YEMblog: Articles from Billboard, Brooklyn Vegan and eight other publications about the ticketing fiasco
- YEMblog Twitter: Updated Daily