Phish Addresses Red Rocks Situation

Phish.com has just been updated with the band’s response to last night’s Red Rocks ticketing debacle

Last night we learned Ticketmaster mistakenly put on sale a substantial number of four-day passes to Phish’s concerts this summer at Red Rocks Amphitheater, giving some fans an unfair advantage to purchase tickets ahead of the March 26th publicly announced on sale date.

Ticketmaster has fully acknowledged this significant error, and to make sure that all of our fans have the same, fair opportunity to purchase tickets to this event, they have cancelled all of these orders with all charges being refunded.

We are sorry for any inconvenience this may cause our fans. We are in active dialogue with Ticketmaster to push them to address the inconvenience their error has caused.

Phish takes this and all ticketing matters extremely seriously. We will seek assurances this type of error will not happen again in the future. The high demand for the tickets on Phish’s return has overwhelmed the prevailing ticketing systems and revealed their flaws. We are putting pressure on the ticketing providers to improve their systems. We are focused on the ticket broker activity in our tickets and the inability of the existing ticket systems to stop this. We are actively seeking options to limit this.

As a reminder, the public on sale date for Red Rocks is Thursday, March 26th at 12:00 noon Mountain time and additionally Phish’s ticket request period will remain open until 11:59 pm eastern time this Sunday the 22nd. Please visit http://phish.portals.musictoday.com/ to request tickets.

Thank you for your continued support.

What do you think of the band’s response to the mess?

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8 Responses

  1. yawn.

    the best thing phish could do for everyone is raise their ticket prices to actual market value… scalping goes away, uncertainty goes away for the consumers, etc.

    the rolling stones are on to something…

  2. “We are focused on the ticket broker activity in our tickets and the inability of the existing ticket systems to stop this. We are actively seeking options to limit this.”

    This interests me – I wish they would elaborate.

  3. Pretty shitty situation for the band to be in when they did absolutely nothing wrong. I scored tickets last night as did many of my friends, but ultimately – I think the right decision was made here.

  4. I agree with DaveO…I got tix as well, but it was clearly unfair to those that didn’t happen to be near their computers or have a friend call them. Usually when things seem too good to be true, they are.

  5. I think this was 100% the correct move.

    Now we can ALL have a FAIR chance of being DENIED tickets next Thursday, when they are all scooped up by scalpers.

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