Last night we learned Ticketmaster mistakenly put on sale a substantial number of four-day passes to Phish’s concerts this summer at Red Rocks Amphitheater, giving some fans an unfair advantage to purchase tickets ahead of the March 26th publicly announced on sale date. Ticketmaster has fully acknowledged this significant error, and to make sure that all of our fans have the same, fair opportunity to purchase tickets to this event, they have cancelled all of these orders with all charges being refunded.
We are sorry for any inconvenience this may cause our fans. We are in active dialogue with Ticketmaster to push them to address the inconvenience their error has caused.
Phish takes this and all ticketing matters extremely seriously. We will seek assurances this type of error will not happen again in the future. The high demand for the tickets on Phish’s return has overwhelmed the prevailing ticketing systems and revealed their flaws. We are putting pressure on the ticketing providers to improve their systems. We are focused on the ticket broker activity in our tickets and the inability of the existing ticket systems to stop this. We are actively seeking options to limit this.
As a reminder, the public on sale date for Red Rocks is Thursday, March 26th at 12:00 noon Mountain time and additionally Phish’s ticket request period will remain open until 11:59 pm eastern time this Sunday the 22nd. Please visit http://phish.portals.musictoday.com/ to request tickets.
Thank you for your continued support.
What do you think of the band’s response to the mess?