Springsteen Addresses The Ticket Debacle
We thought we have seen it all when it comes to ticketing companies, but this past week has been full of shocking new developments. First, Live Nation’s ticketing system crashed and burned under what Live Nation CEO Nathan Hubbard claims was 10 million requests for Phish tickets. Then, Ticketmaster’s system crashed and burned when Bruce Springsteen tickets went onsale and finally last night word came down of an impending merger between Ticketmaster and Live Nation. Hey… Wha Happened?
We’re at a loss to figure out what’s gonna happen next. The love shown for Ticketmaster by Phish fans on Friday and Saturday was a sign of how screwed up the industry has become. But let’s get back to the Springsteen fiasco. Springsteen and his team issued the following statement this afternoon…
A LETTER TO OUR FANS:
We know there was much confusion regarding Ticketmaster and TicketsNow during last Monday’s on-sale dates. We were as confused as you were, as we were given no advance notice of the major changes in the Ticketmaster-TicketsNow world. (Bear in mind that we are not clients of any ticketing company, and that all those arrangements are between venues and ticketing companies.)Last Monday, we were informed that Ticketmaster was redirecting your log-in requests for tickets at face value, to their secondary site TicketsNow, which specializes in up-selling tickets at above face value. They did this even when other seats remained available at face value. We condemn this practice.
We perceive this as a pure conflict of interest. Ticketmaster is there to ensure that we have a good, fair sale of our tickets at their face value plus normal ticketing charges. TicketsNow is supposed to be a secondary site where people who already have tickets may exchange, trade, and, unfortunately, speculate with them. We have asked this redirection from Ticketmaster to TicketsNow cease and desist immediately and Ticketmaster has agreed to do so in the future and has removed its unwanted material from their and our site.
READ ON for more of Springsteen’s letter to his fans…